A "Boca Raton" mailing address can be misleading. At least once a day, we find ourselves sending customers to another service provider, primarily because a complainant's issue originated outside of our jurisdiction. Many folks have assumed that they live in Boca Raton, until we inform them that they actually live in unincorporated Palm Beach County, just beyond our city limits.
Oftentimes, local media stories help perpetuate the confusion. Recently, an article about a suspect arrested for a robbery included the terms "Boca Raton," "police," and "cops." The national media outlets picked up the story and started citing the "Boca Raton police." We had nothing to do with the case.
From a practical standpoint, it's a good idea to know which law enforcement agency provides service to you. You should have the non-emergency number handy if you need help, or you may want to know who to contact if you have a question. If you're not sure, give us a call and we'll try to point you in the right direction. Wherever you are, stay safe.